Advancing with Purpose and Strength: The 34th Annual National Adult Protective Services Association Conference
As one of seven exhibitors at the sold-out National Adult Protective Services Association (NAPSA) conference in Boston, PCG had an opportunity to collaborate with other subject matter experts related to the investigation and quality assurance work we do in the HCBS and Adult Protective Services (APS) fields. The conference provided our team an opportunity to gain insights related to our work as a CMS-certified Quality Improvement Organization (QIO)-like entity.
Speakers from across the country consisting of state and county APS officials, policy and research experts, and training enhancement instructors shared insights on topics ranging from financial exploitation and quality measures to peer support and professional development. The conference featured a thoughtful mix of insights related to state responses to staff retention, caseload management, and forward-looking policy efforts on quality consistency and workload demands.
Attendees also had a unique opportunity to hear from filmmakers Stu Maddux and Joseph Applebaum about their current project, Heroes of Adult Protection (HOAP). HOAP portrays the struggles and triumphs of the APS system nationwide with compelling stories about the glaring cracks in the system and how the victims, their families, and APS professionals used these circumstances to enact change. The film highlighted how small conversations can result in significant change and how to use these lessons to address other challenges states face.
